Shipping policy

Delivery and Installation Policy

At Gabba Home, we confidently deliver the quality furniture we produce in İnegöl to every corner of Türkiye. Furniture transportation is a delicate process that requires expertise; for this reason, we manage our delivery processes not with standard cargo companies, but with logistics partners specialized in furniture transportation or with our own vehicles.

1. How Does the Delivery Process Work?

After your order is confirmed, the process proceeds as follows:

  1. Production/Preparation: Preparation of the product according to its stock status and the production schedule.

  2. Logistics Planning: When your product is ready for shipment, it is loaded onto the logistics vehicle that makes deliveries to your region.

  3. Appointment: Before delivery, our logistics team will call you and schedule an appointment for a day/time that suits you.

  4. Delivery and Installation: Your products are brought to your home, and installation is carried out by our professional teams.

2. Delivery Times

Furniture is a product group that requires a production and logistics process.

  • In-Stock Products: Delivered on average within 7-14 business days.

  • Orders Requiring Production: For custom orders or products that are not in stock, the production time averages 20-30 business days.

  • Note: Delivery times may change during holidays, campaign periods and in cases of force majeure.

3. Shipping and Installation Fees

  • Out-of-Coverage Areas: For villages far from provincial and district centers, islands, or regions outside the standard service network of logistics companies, an additional shipping fee may be requested, or it may be necessary for the product to be collected from the nearest logistics center. In such cases, our Customer Representative will contact you.

4. Carrying Up to the Floor and Use of the Building Elevator

  • Our deliveries are made by our professional teams right into your apartment.

  • However, in cases where the building has no elevator, the elevator is not suitable for carrying furniture, or the product is too large to pass through the stairs, an "Exterior Facade Elevator (Crane)" may need to be installed.

  • Crane/Elevator Service: This service is not included in the shipping fee. In situations requiring crane installation, the organization and cost of this service rest with the customer.

5. Points to Note During Delivery

So that you do not suffer any detriment when receiving your product, please follow the steps below:

  • Package Inspection: If the product packages are torn, dented or wet, open and inspect the product in the presence of the delivery team.

  • Damage: If you detect any damage to the product, do not have it installed and have the delivery personnel draw up a "Damage Assessment Report".

  • Missing Parts: If a missing part is noticed during installation, our personnel will report the situation to headquarters and the missing part will be supplied as soon as possible.

6. International Deliveries

At present, deliveries through our website are made only within the borders of Türkiye. For international shipping requests, please contact us at info@gabba.com.tr to obtain a special price quote.

7. Contact

For questions about your delivery process:

  • Phone: +90 224 714 82 80

  • E-mail: info@gabba.com.tr

  • Address: İnegöl Mobilya Ağaç İşleri İhtisas O.S.B. 1. Cd. No.17, 16400 İnegöl/Bursa